Quick answers about the head cushion, orders, shipping, returns and gifts. Can't find what you need? Email us at support@bibbito.com and we'll help.
About the head cushion
What is the Bibbito Head Cushion?
It's a soft plush cushion worn like a tiny backpack that rests behind your baby's head during the sitting and learning-to-walk stage. It's made for awake, supervised, upright play, with you close by. You can choose from eight designs.
What stage is it for?
It's for the sitting and learning-to-walk stage. The recommended age is 1-3 years, and the exact age range is printed on the product label. Every baby moves at their own pace. Please use it within the age range on the label, and only for awake, supervised, upright play.
Can my baby nap or sleep in it?
No. Please take it off before naps and sleep, every time. It's for awake, supervised, upright play only. Also take it off in car seats, strollers, carriers and high chairs, and for bath time and water play. You'll find the full list on our How it fits page.
What can't it do?
It's a soft plush cushion. It's not a helmet, not a medical device and not safety equipment, and it can't prevent bumps or injuries. Please always stay close by and keep an eye on your little one while they wear it. Nothing replaces you being there.
How do I put it on?
Slip your baby's arms through the straps like a mini backpack, fasten the chest strap, and check that the cushion rests behind their head. The straps always go over the shoulders, never around the neck. Our How it fits page walks you through it step by step.
How do I wash it?
Please follow the care instructions on the label sewn into your cushion. After washing, check the straps and seams before your baby wears it again.
Which design should I choose?
There are eight to pick from: Yellow Bee, Pink Bee (with purple wings), Green Turtle, Green Frog, Tiger, Unicorn, Elephant and Lion. Go with the one that makes you smile. You'll pick it under Design on the product page. For now, Unicorn, Elephant and Lion are shown as illustrations while we get real photos ready.
Can I buy more than one?
Yes. Add as many as you like to your cart, in the same design or a mix. It's handy for twins, or for keeping one at home and one at a grandparent's. Shipping is free on every order.
Orders and payment
What payment methods do you accept?
We accept major credit and debit cards and PayPal. You'll see every payment option available for your order at checkout.
What currency are your prices in?
All prices are in US dollars (USD). If your card is in another currency, your bank or card provider may convert the amount and add its own fee. The charge shows on your statement as BIBBITO.
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Email us at support@bibbito.com as soon as you can, with your order number. If your order hasn't shipped, we'll cancel it for a full refund, or do our best to update the details for you. If it has already shipped, you can return it within 30 days of delivery under our refund policy.
Spotted a typo in your shipping address? Let us know right away. If the address entered on your order was wrong or incomplete and the order has already shipped, reshipping costs may apply, but we'll help you sort it out.
Shipping
How long will delivery take?
Estimated delivery is 7-15 business days from the day you order. That estimate already includes the time we need to prepare your order. Business days are Monday to Friday, not counting public holidays. See our shipping policy for the details.
How much is shipping?
Shipping is free on every order, to every country we ship to. There's no minimum spend.
How do I track my order?
When your order ships, we'll email you a tracking number. You can also check on it anytime from our track your order page.
Where do you ship?
We ship worldwide, and shipping is free to every country we ship to. Estimated delivery is 7-15 business days from your order date. If your country isn't available at checkout, email us and we'll check what's possible.
Will I have to pay import duties or taxes?
It depends on your country. Customs in some countries charge import duties or taxes when a parcel arrives. These are the buyer's responsibility unless they were collected at checkout. If you're not sure what applies to you, your local customs office can tell you.
What if my order is running late?
If we see that your order won't arrive within the estimated window, we'll email you with a revised delivery estimate and the option to cancel for a full, prompt refund. It's your choice: keep your order or cancel it. If you haven't heard from us and your order still hasn't arrived, email us and we'll look into it.
What if my package is lost, or marked delivered but not here?
Email us and we'll help. Get in touch if tracking still shows no delivery 25 business days after your order date (our 15-business-day estimate plus 10 more). If we've emailed you a revised estimate, it's 10 business days after that date instead. Also get in touch if it's marked delivered but hasn't reached you. We'll look into it with the carrier and send you a replacement or a refund.
Returns
Can I return it?
Yes, you can return it within 30 days of delivery. For a change-of-mind return, the item needs to be unused and clean, with its tags or original packaging. There are no restocking fees.
Customers in the UK and EU also have a 14-day right to cancel after delivery, and Australian customers keep their rights under the Australian Consumer Law. Nothing in our policy limits your statutory rights. The full details are in our refund policy.
Who pays for return shipping?
If you've changed your mind, you pay the return shipping. If your item arrived damaged, defective or wrong and we need it back, we pay for it. Your original shipping was free, so nothing is taken off your refund for it.
What if my item arrives damaged, defective or wrong?
We'll make it right at no cost to you. Email us within 30 days of delivery with your order number and a photo, and we'll send you a free replacement or a full refund, whichever you prefer. If we need the item back, we'll cover the return shipping.
Noticed a problem after 30 days? Email us anyway. Depending on where you live, you may still have rights under your local consumer law, and we'll help where we can.
How do I start a return?
Email us at support@bibbito.com with your order number and the item you'd like to return. We'll reply with the return address and instructions, usually within 1 business day. Please wait to hear from us before sending anything back.
When will I get my refund?
Within 5 business days of your return reaching us. We check it and refund your original payment method, and your bank may then take 5-10 business days to show it on your account. For change-of-mind returns, we refund the item price.
Can I exchange it for a different design?
Yes. The easiest way is to return the original under our change-of-mind rules and place a new order for the design you'd like. Or email us and we'll help you sort it out.
Gifts
Can I send a gift to a different address?
Yes. Enter the recipient's name and address as the shipping address at checkout. Order and tracking emails go to the email address you use at checkout, so you can follow along.
Can I add a gift note?
Not yet, sorry. For now, enter their address at checkout and let them know a little parcel is on the way. Tracking goes to your email, so you can follow it for them.
When should I order a gift?
Please order at least 3 weeks before you need it. Estimated delivery is 7-15 business days from your order date, which is about 3 weeks at the longest. It's an estimate, so around public holidays and busy seasons, allow a little extra time.
Contact
How do I get in touch?
Email us at support@bibbito.com or use the form on our contact page. We usually reply within 1 business day (Monday to Friday, US Pacific Time). If your question is about an order, please include your order number.