Refund policy

Yes, you can return your order within 30 days of delivery. Here's how it works, in plain terms.

Quick summary

  • 30 days to return: counted from the day your order is delivered.
  • Change of mind: send the item back unused and clean, with its tags or original packaging. You pay the return shipping. We refund the item price, with no restocking fees.
  • Damaged, defective or wrong item: email us a photo within 30 days of delivery. We'll send a free replacement or a full refund. If we need the item back, we pay the return shipping.
  • Start with an email: write to support@bibbito.com before sending anything back. We'll reply with the return address and instructions.
  • Refund timing: we issue your refund to your original payment method within 5 business days of your return arriving with us. Your bank can then take 5-10 business days to show it.

How to start a return

  1. Email support@bibbito.com or use our contact form within 30 days of delivery. Include your order number, the item and design you're returning, and the reason. If the item is damaged, defective or wrong, please add a photo.
  2. We usually reply within 1 business day (Monday to Friday, US Pacific Time) with the return address and step-by-step instructions.
  3. Pack the item carefully and send it back. We suggest a tracked shipping service. Please keep your shipping receipt.
  4. When your return arrives, we check it and issue your refund within 5 business days.

Please wait for our reply before sending anything back. Our email includes the return address, so we can make sure your parcel reaches us and is matched to your order.

Change of mind

Changed your mind? That's okay. You can return it within 30 days of delivery, as long as it's:

  • unused and clean
  • sent back with its tags or original packaging

You pay for the return shipping. Once your return arrives and we've checked it, we refund the item price to your original payment method within 5 business days. Your original shipping was free, so there's nothing to deduct for it, and we never charge restocking fees.

Damaged, defective or wrong items

If your order arrives damaged, has a defect, or isn't what you ordered, we'll make it right at no cost to you.

  • Email us within 30 days of delivery with your order number and a photo showing the problem.
  • We'll send you a free replacement or a full refund. Just let us know which you'd prefer.
  • Sometimes we'll ask for the item back. If we do, we pay the return shipping and send you instructions.

If you notice a problem with the straps, clip or seams at any point, stop using the cushion and email us so we can help.

Noticed a problem after 30 days? Email us anyway. You may still have rights under your local consumer law (see "Your statutory rights" below).

Refund timing

  • Returned items: we issue your refund within 5 business days of receiving your return.
  • Damaged, defective or wrong items we don't need back: we issue your refund within 5 business days of confirming it with you.
  • Cancelled orders: we refund you in full, promptly, once your order is cancelled.
  • Where it goes: refunds always go back to your original payment method.
  • When you'll see it: after we issue a refund, your bank or card provider can take 5-10 business days to show it on your account.

Business days are Monday to Friday, not including public holidays. If you're in the UK or EU and use your 14-day right to cancel, the timing in "Your statutory rights" below applies.

Exchanges

Want a different design? The easiest way is to return the original under our change-of-mind rules and place a new order for the design you'd like. That way your new order isn't held up waiting for the return. If you'd rather, email us and we'll help you sort it out.

Received a Bibbito as a gift? Email us and we'll help. Any refund goes back to the original payment method used for the order.

Cancelling an order

Need to cancel? Email support@bibbito.com as soon as you can, with your order number.

  • Not shipped yet: we'll cancel it and give you a full refund to your original payment method.
  • Already shipped: once it arrives, you can return it within 30 days under our change-of-mind rules.

Need to change something instead, like the design or your shipping address? Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it. If we can't, we can cancel it for a full refund so you can reorder.

Items we can't accept back

Our products are worn by babies and toddlers, so for hygiene reasons we can't accept change-of-mind returns of items that have been used, worn, washed or soiled. Change-of-mind returns also need to meet the conditions above: unused, clean, with tags or original packaging.

This never applies to items that arrived damaged, defective or wrong. Those are always covered as described above. It also doesn't affect your statutory rights, including the UK and EU 14-day right to cancel.

Your statutory rights

This policy adds to your legal rights. It doesn't replace them, and nothing in it limits the rights you have under the consumer laws where you live.

UK and EU customers

You also have a legal right to cancel your order within 14 days, starting the day after you receive it, without giving a reason.

  • To cancel, send us a clear statement by email to support@bibbito.com within those 14 days. We'll reply with the return address. Our 30-day window is longer, so you can also simply use our regular return process.
  • Please send the item back within 14 days of telling us. As with change-of-mind returns, you pay the return shipping.
  • We'll refund what you paid for it within 14 days of receiving the item back, or of you giving us proof that you've sent it, whichever is earlier.
  • Our change-of-mind conditions (such as tags or packaging) don't limit this legal right.

You also have legal rights if an item is faulty or not as described.

Australian customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Problems after 30 days

Wherever you live, including the US, email us if a problem shows up after our 30-day window. You may still have rights under your local consumer law, and we'll help where we can.

Contact

Questions about a return or refund? Email support@bibbito.com or use our contact form. We usually reply within 1 business day (Monday to Friday, US Pacific Time).

For delivery times and tracking, see our shipping policy. You can also read our terms of service.

Last updated: September 25, 2026