Shipping policy

Yes, shipping is free on every order, and we ship worldwide. Estimated delivery is 7-15 business days from the day you order.

Quick summary

  • Free shipping: on every order, to every country we ship to.
  • Estimated delivery: 7-15 business days from your order date. This already includes the time we take to process your order.
  • Tracking: we email your tracking number when your order ships. You can also check it on our track your order page.
  • Delays: if your order will take longer than estimated, we'll email you a revised estimate and the option to cancel for a full refund.
  • Duties and taxes: depending on your country, customs may charge import duties or taxes. These are your responsibility unless they were collected at checkout.

Processing and delivery estimate

Your estimated delivery time is 7-15 business days, counted from the date you place your order. That total already includes processing (preparing and packing your order) and the time your parcel spends in transit.

What counts as a business day? Monday to Friday, not including public holidays. Weekends and public holidays aren't counted, so in calendar terms 7-15 business days is roughly one and a half to three weeks.

This is an estimate, not a guarantee. Busy seasons, public holidays, weather and customs checks can sometimes add time. If we expect your order to arrive outside this window, we'll let you know (see "Delays" below).

We ship worldwide. If your country isn't available at checkout, email us and we'll check what's possible.

Tracking your order

  • When your order ships, we email you a tracking number. If you don't see it, check your spam or promotions folder.
  • You can follow your parcel any time on our track your order page.
  • A new tracking number can take a few business days to show its first update. Tracking can also pause while a parcel moves between countries or through customs. That's usually normal.
  • No tracking email yet? Email us with your order number and we'll check for you.

Delays

If we find out your order won't arrive within the estimated 7-15 business days, we'll email you as soon as we know. That email will include:

  • a revised delivery estimate, and
  • the option to cancel your order for a full, prompt refund to your original payment method.

It's your choice: keep your order with the new estimate, or cancel for a full refund. Just reply to our email and tell us what you'd like to do.

Customs, duties and taxes

Depending on the country you're shipping to, your local customs office may charge import duties or taxes when your parcel arrives.

  • Who pays: these charges are the buyer's responsibility, unless they were collected at checkout.
  • Collected at checkout: if duties or taxes were included in your checkout total, you'll see them in your order summary.
  • How much: amounts are set by customs in your country, not by us, so we can't tell you the exact figure in advance. Your local customs office can give you an idea.

Have a question about this before you order? Email us and we'll help where we can.

Address accuracy

Please double-check your shipping address at checkout, including your apartment or unit number, ZIP or postal code, and country.

  • Spotted a mistake? Email us as soon as possible. If your order hasn't shipped yet, we'll do our best to update it.
  • Already shipped to a wrong or incomplete address? If the address entered on your order was incorrect or incomplete, contact us and we'll help you work out the next steps with the carrier. If the parcel needs to be sent out again, reshipping costs may apply.

Lost or missing parcels

If your parcel hasn't turned up, we'll help. Contact us if either of these happens:

  • Tracking still doesn't show delivery 25 business days after your order date (our 15-business-day estimate plus 10 more). If we've emailed you a revised estimate, it's 10 business days after that date instead.
  • Tracking says your parcel was delivered, but you haven't received it.

If it's marked as delivered, it's worth checking your mailbox, around your door, with neighbors, and at any building reception or parcel locker first.

Then email us with your order number and tracking number. We'll investigate with the carrier and send you a replacement or a refund.

Contact

Questions about shipping or tracking? Email support@bibbito.com or use our contact form. We usually reply within 1 business day (Monday to Friday, US Pacific Time).

For returns, exchanges and refunds, see our refund policy. You can also read our terms of service.

Last updated: September 25, 2026